Case Studies

Client: A health center aiming to enhance its performance on UDS clinical quality metrics
Challenge: Inconsistent documentation and gaps in data capture within the medical records system
Approach: Conducted a comprehensive analysis of clinical metrics and evaluated the medical records system to identify process deficiencies.
Developed and implemented standardized clinical workflows to ensure accurate documentation and data capture
Outcome: Achieved an average improvement of 12% across all UDS clinical metrics over 12 months.

Client: FQHC proactively preparing for HRSA OSV
Challenge: Maintain impeccable compliance record with zero margin for error.
Approach: Provided OSV readiness walkthrough, compliance gap closure, document templates, and staff orientation.
Outcome: Achieved 100% compliance—no conditions or findings cited during OSV.

Client: Multiple Federally Qualified Health Centers (FQHCs) preparing for FTCA deeming applications.
Challenge: Complex application requirements, gaps in risk management documentation, and incomplete incident reporting systems.
Approach: Conducted FTCA readiness reviews, standardized Risk Management Plans, developed incident tracking systems, and trained staff on documentation and reporting.
Outcome: All clients successfully achieved FTCA deeming status without delays or application rejections

Client: A health center experiencing gaps in care coordination and operational performance
Challenge: Fragmented workflows, undefined clinical roles, and inconsistent care coordination
Approach: Implemented DAO’s Quality Transformation Assessment to uncover clinical and operational deficiencies.
Redesigned the care coordination program, reassigned licensed clinical staff to appropriate roles, and conducted focused staff training.
Outcome: Successful transformation of clinical operations, improved care team workflows, and enhanced care coordination across departments