Enhanced Multicultural Understanding for Hospitals

Helen has over 11 years of experience specializing in intercultural communication in the workplace.  A recognized expert in the field of intercultural communication in the workforce, she has been a guest speaker for the National Association of Public Health Policy, the Epilepsy Foundation and the New Jersey City University.

More than a decade of professional experience has led Helen to the conclusion that your hospital’s workforce must identify with the community it serves.  Improved identification spurs improved recognition of issues, care and communication.

We can provide you with an opportunity for enhanced multicultural understanding, allowing your staff to provide the best possible service at every level.

DAO Management will help you:

• Develop a better understanding of your patients and their cultural backgrounds, improving the quality of health care decisions
• Gain a deeper, more authentic understanding of the community by identifying any health and medical care disparities among minority groups
• Develop superior communication to create more trust with patients and their families

 

Cultural Brokering

A healthcare intervention through which the professional increasingly uses cultural and health science knowledge and skills to negotiate with the client and the health care system for an effective, beneficial health care plan (Wenger, 1995).

At DAO we have developed a pioneering cultural brokering model, we have gone beyond the instructional model. Our proven model has helped hospitals and clinics integrate cultural brokering as part of their daily patient/provider’s relationship. DAO provides expert consultation on how to develop, implement, and sustain a cultural brokering program that fits your specific organization and community needs.

 

Public Health Quality Improvement Programs

DAO believes that we can improve health care access for all people through better cultural awareness and competency. We assist organizations be a change agent in their communities by creating programs that improve the health care system by minimizing health care disparities with cultural competency in mind.

 

DAO Can

• Perform professional cross-cultural community needs assessments
• Aid in the design and implementation of public health project replication models

 

 

Commitment.  Respect.  Trust.  Collaboration. 

Results. 

DAO Management Consulting Services